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    Europe / Africa

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    Service


    24h SERVICE & SUPPORT:

     

    To increase the speed of processing your future spare parts requests, we can now be contacted 24 hours a day on 7 days a week via telephone, e-mail or fax - fast, comfortable and independent from standard office hours. Please note that requests by phone can only be processed extensively in English or German language.

     

    If you need any technical support concerning our post press systems, please contact our 

    • 24h Service Hotline: (+49) 0211-9119 4000*

     

     

    Please keep ready the following information:

    • Detailed description of the problem
    • Serial number of the part
    • Warranty request or not

     

    The following prices apply outside warranty:

    • The first 5 minutes of each call during normal business hours** are free of charge
    • Every 30 min interval, or part therofe, will incur a service charge of 50,00 €
    • Outside normal business hours** every 30 min interval, or part therofe, will incur charge of 150,00 €
    • If you have booked a service package, calls are charged on the terms of agreement  

     

     

    SPARE PARTS:


    For overnight or weekend delivery service we need to charge an extra service fee of 150€ (in addition to handling, package and cargo fees).

     

     

    *   (0,14 €/minute from German fixed-line telephone network and 0,42 €/minute from German mobile network lines. Costs may vary when calling from other telephone networks.
    ** Normal business hours are from 8.00 am - 5.00 pm (CET)