To increase the speed of processing your future spare parts requests, we can now be contacted 24 hours a day on 7 days a week via e-mail, fax or our online order form - fast, comfortable and independent from office hours. Please note that requests by phone can only be processed in English or German language.

• online: chose "order form spare parts" on the left
  
  PLEASE NOTE:
  For overnight or weekend delivery service we need to charge an extra service fee of 150€ (in addition to load, package and cargo fees).

• via fax: (+49) 0211-95009940

• via e-mail: support@rima-system.com

If you need any technical support concerning our post press systems, please contact our 

24h service hotline: (+49) 0180-5950090*

Spare parts and service requests from the United Kingdom can be directed 24h a day to System UK Ltd.

• via E-Mail: service@rima-system.co.uk

• via Fax: +44 1793 850320

• Hotline: +44 1793 853167 

Spare parts and service requests from USA and Canada can be directed 24h a day to RIMA-SYSTEM Atlanta LLC.

• via E-Mail: postpress@rima-system.net

• via Fax: +1 (0) 770 9985680

• Hotline: +1 (0) 770 9985622 305*
  
  Written requests will be processed during the office hours.
  
  *Requests by telephone can incur additional costs:
  
  During office hours:
  
  - The first 15min of each call are free.
  - The first hour after incurs a service charge of $125.
  - For every half hour after a service charge of $60 incurs.
  
  Outside office hours:
  
  - The first 15min of each call incur a service charge of $50.
  - The first hour after incurs a service charge of $150.
  - For every half hour after a service charge of $75 incurs.
  

Please address service requests from Middle East and Asia/Pazific directly to our Project Center RIMA-SYSTEM Far East Pte Ltd.

Please note that 24h service is not guaranteed!

• via E-Mail: rima@rimasystem.com.sg

• via Fax: +65 (0) 65338 5582

• Hotline: +65 (0) 65338 5580